An older couple approaches the nurse's station seeking information about their hospitalized grandchild. What should be the nurse's response?
a) Ask to see identification from the two individuals.
b) Answer the grandparents' questions in a less public place.
c) Assume "busy-looking" behaviors and move away.
d) Tell the couple to seek information directly from the child's parents.
Answer: Tell the couple to seek information directly from the child's parents.